With your consent, Montreal Bus Central Station collects and uses personal information to provide quality and valuable passenger bus and courier services and products to you.

Montreal Bus Central Station's privacy commitment to our customers and clients is intended to further enhance our service excellence to you by ensuring the protection of your privacy when you do business with us.

In addition, Montreal Bus Central Station also meets its requirements with the federally legislated "Personal Information Protection and Electronic Document Act," (PIPEDA).

What do you mean by "personal information" ?

L'expression désigne de faà§on générale tout renseignement relatif à  une personne identifiable, consigné sur papier et/ou format électronique. Cela inclut généralement le nom, adresse, numéro de téléphone et adresse de courrier électronique (courriel) ainsi que les renseignements d'expédition et de crédit de la personne.

Comment Gare d'autocars de Montréal utilise-t-elle vos renseignements personnels ?

Personal information will only be requested and used for the stated purpose to:
  • fulfill your request for services, products or information,
  • offer opportunities to participate in contests or promotions,
  • improve customer service, products and services,
  • compliance with legal and regulatory requirements.

We may also summarize your personal information for statistical purposes that no longer identifies an individual and is used for analysis only.

You may choose not to provide us with any of your personal information except in some applicable legal requirements or restrictions. However, if you make this choice, we may not be able to provide you with the service you required.

For example, if applying for an online ticket purchase with a credit card, you will need to supply us with certain financial information.

How is your consent obtained?

You can provide us your consent to use your personal information in two ways :

1. Implied consent - when you provide personal information for a product or service. For example, you may provide us with your name and address in order for us to provide you with a bus ticket request.

2. Express consent - when you provide information as part of an application process. For example, when you apply for an online purchase of a bus ticket, it is clearly stated in the application process that, by pressing the 'next' button, you are acknowledging and consenting to use of the information you have submitted in the application process.

From time to time, you may have the opportunity to participate in contests, surveys and promotions that Montreal Bus Central Station runs. If you participate you may be asked for contact information to advise of products and services that might be of interest to you.

How does Montreal Bus Central Station protects your personal information ?

Montreal Bus Central Station will :

  • Only collect, use and retain personal information for purposes clearly identified.
  • Protect the confidentiality of your personal information with the appropriate and effective security safeguards - both in paper and electronic form.
  • Retain your personal information for only as long as it is needed for products and services you are using and for a reasonable time thereafter or to meet legal requirements.
  • Disclose information to a third party only with your consent or to meet an applicable legal requirement.
  • Strive to keep your information as accurate and current for the purposes identified.
  • Allow access to your personal information as defined in PIPEDA and subject to exceptions permitted by law.
  • Not endorse or subscribe to mailing lists or bulk email handlers.

Our web site at

As an on-line consumer to our website, your personal information is also protected under PIPEDA. Like many websites, Montreal Bus Central Station automatically collects certain non-personal information such as IP addresses. This is a numerical code that does not identify you individually but allows us to administer our website and compile aggregate information on site traffic for internal use.

Our website does not use cookies at this time. Cookies are a technology that installs a small amount of information of the website on the user's computer to permit recognition for future visits by that computer.

Our website also contains links to other sites for general information that our customer may find of interest. These links are provided for interest only.

While Montreal Bus Central Station strives to add links to reputable sites, it has no responsibility or liability for, or control over, other websites and their collection, use or disclosure of personal information. We therefore encourage you to examine the privacy policy contained on these sites as you navigate to them.

How do I contact Montreal Bus Central Station if I have a question with respect to personal information and privacy?

If you have any questions or concerns regarding privacy and the protection of your personal information, Montreal Bus Central Station provides the following means for contacting its privacy officer:

By email:
In writing:
Gare d'autocars de Montréal
Privacy & protection of personal information
1717, rue Berri
Montréal (Québec) H2L 4E9
(514) 843-3253

We will strive to respond to your request and investigate your concerns in a timely manner and within the guidelines of PIPEDA.

Individuals making a request in respect of personal information holdings or making any inquiry as to policy, are reminded to be as specific as possible with respect to what information is requested as this will assist us in responding to your request in a timely manner.

Privacy Policy Changes

In order to accommodate changes to products, services, technology and legal requirements, Montreal Bus Central Station may add, change or remove portions of our privacy commitment to ensure continued protection of your personal information and will update our customers and clients accordingly.